CUBS Migration: What Debt Collectors Must Know
If you're reading this, chances are you’ve heard the news: Finvi (formerly Ontario Systems) is sunsetting its long-standing product, The Collector System (CUBS) — a platform that many collection agencies, healthcare providers, and financial institutions have depended on for decades. Rumor has it that some other Finvi products (FACS? Simplicity? Artiva?) aren’t too far behind the sunset date either.
For owners and operators at third-party collection agencies, this raises some big questions:
- What does this mean for my agency?
- How can I avoid disruption to my accounts receivable operations?
- And, most importantly — what’s the best next step to streamline my collection process?
Let’s break it down and help you chart a path forward.
What Is CUBS, and Why Is It Being Sunsetted?
CUBS (The Collector System) was once cutting-edge debt collection software. Launched decades ago, it powered many agencies' day-to-day collections platform functions — from payment processing to agent productivity tracking.
But here’s the truth:
- CUBS wasn’t built for today’s data-driven, omnichannel, AI-driven world.
- Finvi is encouraging users to migrate to its newer solutions… again— but the industry is already way ahead, and you don’t want to be upgrading from an ‘80s Oldsmobile to a ‘90s Camry in 2025. Do you really want to go through the hassle of switching to Velosidy, just to find yourself on a system that’s already outdated?
The reason? CUBS’ underlying technology can no longer keep up with modern workflow automation, segmentation, and revenue recovery demands. Does Finvi have the DNA to continuously invest in cutting edge R&D to keep their software up-to-date and compliant? Smart money says no.
The Risks of Hanging On Too Long
Unsupported = Vulnerable
Once support for CUBS winds down, agencies relying on it could face major challenges:
- Compliance headaches (think CFPB in 2021 scrutiny— what’s next over the horizon?)
- Security vulnerabilities as patches stop coming
- Outdated functionality that hinders team productivity
According to a report from NIST (National Institute of Standards and Technology), legacy systems without ongoing support are significantly more prone to breaches and downtime — learn more here: SP 800-40 Rev. 3, Guide to Enterprise Patch Management Technologies | CSRC.
Hidden Costs That Add Up
You might think you’re saving money by sticking with CUBS “a little longer.” But consider:
- More time spent on manual workarounds
- Extra headcount needed for basic tasks
- Higher IT support and maintenance costs
The U.S. Government Accountability Office (GAO) found that federal efforts to modernize outdated IT systems are years behind schedule—a cautionary tale for private agencies too, as delays and inefficiencies continue to drive up costs (Federal Efforts to Update Old IT are Years Behind Schedule—We Looked at the Impacts of Delays | U.S. GAO).
What Collection Agencies Need From Their Next Platform
If you’re in the market for a CUBS replacement, don’t just settle for a lateral move. Here’s what forward-thinking collection agencies, lenders, and outsourcers are prioritizing:
Cloud-Based SaaS Built for Scale
No more clunky on-premise systems. Look for a web-based debt collections platform that supports:
- Real-time data access
- Effortless scaling from 3 to 300 users
- Zero-lag performance for 100K–30M+ accounts
Advanced Workflow Automation
Today’s leaders don’t want rigid systems. They want no-code, drag-and-drop workflow automation that lets them:
- Build custom collection strategies
- Automate compliance-driven tasks
- Streamline onboarding and day-to-day ops
AI-Driven Segmentation + Outreach
Modern debt collection isn’t about blanket calls. It’s about:
- Data-driven segmentation (targeting the right accounts at the right time)
- Personalized omnichannel outreach via SMS, email, calls, letters
- Using machine learning to predict payer behavior
McKinsey found AI and automation can reduce operational costs by up to 30% in financial services (Automation at scale: The benefits for payers).
Integrated Payments Solution
Your software should do more than track balances — it should help you get paid faster. A modern platform must offer flexible payment options like ACH, cards, online portals, and text-to-pay, meeting consumers where they are. Just as important, these payment tools should integrate tightly with your recovery workflows — automatically posting payments, updating account statuses, and feeding data into your reports to reduce admin work and errors.
The best solutions support multiple processors and open APIs so you can choose what works best, keep costs down, and future-proof your operations.
A Once-in-a-Generation Opportunity
Finvi retiring CUBS doesn’t have to be a crisis. It’s a rare chance to:
- Future-proof your tech stack
- Stop patching over legacy systems
- Build a foundation that supports compliance, productivity, and growth
Why Not Just Move to Another Finvi Product?
Yes, Finvi wanted you to migrate to Katabat. Then Artiva. Now Velosidy. Next year, maybe a different “this time’s the charm” software. But here’s the catch:
- These solutions were built on the same philosophies as CUBS — incremental upgrades, not transformations.
- They may not deliver the flexible, open-ecosystem, API-driven, fully integrated collections platform your agency needs for the next decade and decades to come.
- Too often, agencies find themselves locked into vendor-preferred integrations that limit true flexibility.
What to Look for as You Evaluate Options
Here’s your CUBS migration checklist:
- Cloud-first architecture (ditch the hardware headaches)
- Omnichannel communications baked in — not bolted on
- Real-time reporting + analytics to fuel decisions
- Configurable workflow automation (no dev cycles needed)
- Flexible, full-featured legal module to track lawsuits and judgments
- Strong track record in healthcare, financial institutions, and outsourcers
- Transparent compliance tools to stay ahead of CFPB and other regulators
- AI-powered workflows to take your efficiency to the next level
Why Agencies Are Switching to Modern Platforms Like Aktos
At Aktos, we built our collections platform from scratch — modern, flexible, cloud-native, and designed for:
- Self-service portals that boost payments and reduce agent load
- Built-in omnichannel outreach to meet consumers where they are
- Configurable workflows and APIs — no vendor lock-in, no costly dev cycles
- Support for complex medical debt and RCM use cases
- Implementation done as quickly as 60-90 days (we do CUBS migrations in our sleep!)
Our clients report faster revenue recovery, higher agent productivity, and smoother compliance audits.
Don’t Wait — The Clock Is Ticking
If you’re still on CUBS, now’s the time to act. Building your migration plan today will:
- Give you breathing room to evaluate solutions
- Allow for a smooth transition without disrupting your cash flow
- Position your agency as a modern partner for healthcare providers, lenders, and financial institutions
Final Thought
Finvi sunsetting CUBS isn’t the end — it’s the beginning of your agency’s next chapter. And with modern tools purpose-built for today’s collections industry, you can leap ahead while others scramble to keep up.
Ready to see what a next-gen platform looks like? Book a free demo with Aktos today — or grab our migration checklist above to kickstart your plan.
