If you’re running a third-party collection agency, your technology stack can either drive growth or hold you back. Many agencies using Finvi CUBS or considering Velosidy or other Finvi solutions find themselves at a crossroads: do we stick with legacy debt collection software until it has been sunset, or is it time to upgrade to a modern, SaaS, AI-driven collections platform like Aktos?
In this feature-by-feature breakdown, we’ll explore how Aktos and Finvi CUBS stack up on scalability, workflow automation, payment solutions, omnichannel outreach, and more—so you can make a data-driven decision that fits your agency’s future.
Why This Comparison Matters
Collection agencies today face intense pressure—from the CFPB tightening oversight to rising consumer expectations for self-service and omnichannel communication. In 2022 alone, the Consumer Financial Protection Bureau (CFPB) handled over 77,000 debt collection complaints, reinforcing debt collection as one of the most significant consumer finance issues.
Legacy software may technically "work," but that doesn't mean it serves your growth. Agencies that fail to modernize their collection process risk falling behind competitors that leverage automation, machine learning, and cloud-first systems for better results at lower costs.
Cloud Infrastructure & Scalability
Aktos
- Cloud-native SaaS built on AWS for speed, reliability, and security
- Supports 3 to 300+ users and 100K to 30M+ accounts
- No lag, no hardware, no limit on growth
- Built-in redundancy and security protocols to meet modern data privacy standards
Finvi CUBS
- Legacy system that often relies on hosted servers or hybrid setups
- Limited scalability; struggles with modern accounts receivable and revenue cycle management (RCM) demands
- Greater IT overhead and maintenance for agencies to manage
👉 Why it matters: The Federal Trade Commission (FTC) emphasizes that agencies using outdated IT systems may be at higher risk of compliance failures and operational inefficiency (source: Start with Security: A Guide for Business (Lessons Learned from FTC Cases)).
Workflow Automation & Agent Productivity
Aktos
- No-code workflow builder lets admins create automated processes without IT help
- Drag-and-drop sequences for segmentation, automated follow-ups, and escalations
- AI-powered workflows and virtual to improve agent productivity and reduce manual work
- Real-time workflow adjustments based on performance metrics
Finvi CUBS
- Limited native automation—custom workflows typically require costly development or add-ons like Katabat
- Manual tasks slow down agents and increase error rates
- Often lacks the flexibility to handle nuanced compliance requirements across multiple states
- Requires developers specifically trained in CUBS programming language to configure
When you automate intelligently, your team spends less time on repetitive tasks and more time on high-value functions—such as handling sensitive accounts or negotiating payment plans.
Omnichannel Outreach & Consumer Experience
Aktos
- Built-in omnichannel suite for emails, SMS, voicemail drops, letters—all tied to debtor records
- Seamless segmentation and messaging based on data insights
- Real-time updates ensure outreach meets Reg F and state law requirements
- Consistent branding and messaging across all channels
Finvi CUBS
- Typically relies on bolt-on tools for SMS and email
- Omnichannel strategies require stitching together multiple vendors, leading to integration headaches
- Difficult to track communication history in a unified view
👉 Why it matters: The National Consumer Law Center (NCLC) highlights that outdated communication tools contribute to disputes and complaints; modern omnichannel tools help mitigate this (source: State Policy Resources: Consumer Debt Collection - NCLC).
Consumers expect choice—whether they want to get a text reminder or review their account on a portal. Agencies that don’t offer that flexibility risk higher dispute rates and lower recovery.
Payment Solutions & Revenue Recovery
Aktos
- Native payments solution with ACH, cards, text-to-pay, and portals
- Supports multiple payment options and processors—you can bring your own provider
- Built-in tools for revenue recovery, including reminders, auto-pay plans, and flexible repayment options
- Support for consumer convenience fees to save agencies money
Finvi CUBS
- Basic payment processing; often requires integrations with external vendors
- Forced to use SwervePay which has many limitations
- Lack of viable, native self-pay portal options
👉 Why it matters: A 2023 CFPB report shows debt collection was the second-most common consumer complaint, with nearly 110,000 complaints—highlighting how a modern, flexible payments suite (including online portals, ACH, text-to-pay, and installment options) can cut call volume and disputes (source: Consumer Response Annual Report).
Today’s consumers—especially those managing medical debt or other sensitive obligations—expect easy, secure ways to pay on their terms.
Onboarding & Migration
Aktos
- Typical Finvi CUBS migrations done in 60-90 days
- Onboarding includes data import, workflow setup, software configuration, and training
- White-glove service minimizes downtime and ensures operational continuity
Finvi CUBS
- No migration path—because you’re already on it!
- Moving to Velosidy or other Finvi.com platforms? Expect longer timelines and added complexity, with potential disruptions during migration
- Many older Finvi employees who knew the CUBS database are no longer there
👉 Why it matters: Smooth onboarding sets the stage for faster ROI. A drawn-out migration could hurt client trust and slow revenue recovery.
Compliance & Real-Time Reporting
Aktos
- Built-in compliance logic for Reg F, FDCPA, HIPAA, and state rules
- Real-time dashboards let you monitor risk and performance at a glance
- Time zone-aware contact controls prevent violations, reducing risk of fines or lawsuits
Finvi CUBS
- Compliance typically managed manually or through custom configurations
- Reporting often delayed or requires manual workarounds, limiting visibility
👉 Why it matters: The CFPB reports recovering over $3 billion for consumers harmed by unlawful collection and lending practices in 2022—compliance mistakes are costly. Source: CFPB Bites of the Month - 2022 Annual Review - Biggest Fines and Penalties
Total Cost of Ownership
Aktos
- One subscription fee covers platform, automation, omnichannel tools, and reporting
- No hardware, no third-party bolt-ons, no hidden costs
- Flexible pricing models that scale with agency growth
- Low onboarding and data migration costs (< 50% of the traditional cost)
Finvi CUBS
- Hidden costs in hardware, add-ons (platform fees, maintenance fees), support work, and integration work
- Higher ongoing maintenance for outdated infrastructure, plus risk of downtime
👉 Why it matters: Budget predictability gives agencies the confidence to invest in growth strategies, rather than patching up legacy systems.
Final Thoughts: Future-Proof Your Collection Process
Choosing between Aktos and Finvi CUBS comes down to one big question: Are you ready to future-proof your agency?
If you’re tired of cobbling together solutions or worried about outgrowing your legacy system, it may be time to explore a platform designed for modern collections—where workflow automation, real-time data, AI-driven segmentation, and seamless payment processing are built-in, not bolted on.
Ready to see the difference? Book a demo today and discover how Aktos helps agencies across the U.S. to streamline their collections process and maximize revenue recovery.
