Why Agencies Are Rethinking Their Collection Software
If you’re running a third-party collection agency today, chances are you’re juggling more accounts, tighter compliance demands, and growing client expectations—all with a lean team. For many agencies still using Finvi FACS, legacy systems are starting to show their age.
Whether you're managing healthcare revenue cycle operations or servicing financial institutions, outdated software can bottleneck your revenue recovery process. The real question: does your current platform scale as fast as your business?
This article compares Finvi’s FACS software with Aktos, a modern collections platform built for small to mid-sized agencies that want to grow without increasing headcount or sacrificing compliance.
What Is Finvi FACS?
Finvi (formerly Ontario Systems) is a long-standing provider of debt collection software, known for platforms like FACS, Artiva, and CUBS. Many agencies rely on these systems to manage workflows in healthcare, government, and outsourced collections.
However, FACS is:
- Server-based, not cloud-native
- Rigid in workflows and customization
- Dependent on third-party add-ons like Velosidy, HCX, or Katabat for features like omnichannel outreach or compliance automation
- Not built for real-time reporting or scalable automation
According to the Federal Trade Commission (FTC), debt collection remains one of the top categories for consumer complaints—largely due to outdated communication practices and lack of transparency. Legacy systems often compound this problem.
Meet Aktos: A Scalable Alternative for Modern Agencies
Aktos is a cloud-native SaaS platform built specifically for third-party agencies. Unlike FACS, it doesn’t rely on outdated infrastructure or fragmented vendor stacks.
Key features:
- Hosted on AWS with auto-scaling infrastructure
- Real-time compliance tracking with Regulation F, FDCPA, and HIPAA controls
- Drag-and-drop workflow builder (no dev required)
- Built-in AI phone agent, omnichannel messaging, and text-to-pay automation
- Integrated payment processing, segmentation, and self-service portals
By design, Aktos addresses what legacy tools can’t: fast onboarding, flexible automation, and out-of-the-box scalability for accounts receivable teams.
FACS vs Aktos: Platform Comparison
Scalability and Architecture
Workflow Automation and Segmentation
Agencies need automation tools that adapt quickly—workflow customization logic, segmentation, and communication automation shouldn’t require developer support or long turnaround times.
Finvi FACS: Manual, Rigid
FACS requires developer support to customize routing logic, segmentation strategies, or automated triggers. Integrating new payment solutions or adjusting workflows often involves custom coding or vendor services.
Aktos: Drag-and-Drop Simplicity
With Aktos, your ops team can automate everything from dispute handling to consumer follow-ups using a no-code visual builder. Segment accounts based on balance, payer type, channel preference, or status—without writing a line of code.
Self-Service and Payment Tools
Consumers today expect modern tools—ACH payments, text-to-pay, self-service portals—without having to call or wait.
Finvi FACS
- Batching process forces inefficient, multi-step process to post payments
- Convenience fee handling is missing or difficult to handle natively
- Minimal or outdated consumer self-service capabilities
Aktos
- Integrated payments platform for ACH, cards, and recurring plans— bring your own payment processor
- Built-in debtor portal with real-time balances, dispute handling, and document management
- Native SMS, email, pre-authorizations, and customizable payment plans
The Consumer Financial Protection Bureau (CFPB) reports that consumers are more likely to resolve debt when offered transparent, digital-first options. Aktos supports this shift natively— meet your consumers where they’re at.
Compliance and Reporting: Real-Time vs Risky Delays
Regulations like FDCPA, Reg F, and HIPAA require strict adherence to communication windows, call limits, and consent verification. Legacy systems aren’t always built for that.
Finvi FACS
- Often requires manual audits and custom coding to remain compliant
- Limited real-time visibility into collector activity
- Reporting tools are clunky and lack flexibility
Aktos
- Embedded customizable compliance rules, including Reg F’s “7-in-7” call limits
- Call/SMS frequency caps, audit trails, and documentation
- Custom logic based on state laws like California’s Debt Collection Licensing Act or Washington’s stricter contact caps (e.g., “3-in-7” rule)
Learn more about state-specific compliance at National Consumer Law Center (NCLC).
Onboarding and Implementation Speed
A common pain point for agencies migrating off Finvi is the time and complexity of switching. Nowadays, there are virtually no agencies switching to FACS, but an agency offboarding from FACS and onboarding onto a (non-Aktos) software may require:
- Length data migration and rollout (6–12 months)
- Extensive training for dated interfaces
- Expensive involvement from a 3rd party consultant
Aktos was built for quick time-to-value:
- Live in 60–90 days with a structure onboarding calendar and weekly project planning sessions
- Modern UI that feels like tomorrow’s SaaS, not yesterday’s ERP
- Guided implementation tailored to your outreach, reporting, and compliance workflows
Omnichannel Outreach That Works
Today’s consumers expect to hear from you via their preferred channel—not just phone calls. Agencies that rely solely on traditional dialers or one-off integrations are falling behind. Modern consumers expect consistent, seamless interactions across multiple touchpoints—whether it’s an SMS reminder, a secure email with payment instructions, a voicemail drop, or even a chatbot embedded in the debtor portal.
Aktos offers fully integrated omnichannel capabilities that ensure every communication is logged, tracked, and compliant. You can send pre-configured workflows that include text-to-pay links, email follow-ups, and even AI-powered voice messages—all from within the same platform. This not only reduces manual work but also improves contact rates and consumer satisfaction.
With increasing scrutiny from regulators like the CFPB, maintaining visibility into every consumer interaction is critical. A true omnichannel strategy isn’t just convenient—it’s essential to compliance, engagement, and collections performance in 2025 and beyond.
This isn’t just about convenience—it’s about regulatory risk. According to the FTC, over-contact or lack of consent in communication can lead to major penalties under TCPA and FDCPA regulations (FTC.gov).
Final Verdict: Which Platform Supports Your Growth?
If you’re still on FACS, your agency is likely facing:
- Outdated tools
- Manual processes
- Inflexible integrations
- Delays in onboarding or compliance adjustments
Aktos offers a modern foundation for:
- Faster growth with fewer resources
- Streamlined RCM and collections workflows
- Real-time reporting and audit readiness
- Integrated payments, segmentation, and AI outreach
What to Do Next
Whether you're operating in healthcare, financial services, or early-out collections, scaling in today’s environment means rethinking your software stack. Book a personalized demo to see Aktos in action.
